Our Team

We are Agents for Change

Let us help you make a change that makes a difference and creates value to your business.
Siuai Fiso
"The Man"
Serena Fiso
"The Boss"
Estelle Fiso-Waters
Wonder Woman
Salevao Savea
People Builder
Cherie Chappell
Snap Crackle Pop
Sherisse Thompson
Warrior Woman
Gaylene
Secret Agent
Eleni Fiso
Worm Catcher
Mem Fiso
Bookworm
Maureen
Good-News Agent
Shannah
QA Ninja
Mereana Matangi
The Generator
Rihari
Office Leprechaun
Luke Fiso
NZ's Fittest Man
WANTED
Superhero Leader
WANTED
Super Agents
WANTED
Online Superhero
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"The Man"

Siuai Fiso

Executive Director

“Knowing your objective and excellence in planning will achieve the end result,” is sound advice from a man who, with his wife, has built a successful company from the ground up. Prior to setting up Connect Global, Siuai’s background has been in the IT industry, using proven methodologies and tools, he looks to assist clients in making technology the enabler without substituting or sacrificing the human factor.

Having dealt with clients from a broad industry sector including Telecommunications, Legal, Financial and Insurance Services, Government, Corporate and SME market, Siuai has a natural passion for people and prides himself on taking ownership through to conclusion and the expertise to assist customers in utilising technology to enhance and improve efficiencies

Siuai is also a Trustee of Partners Porirua.

 

"The Boss"

Serena Fiso

CEO

NgaaRauru/NgatiRuanui/NgatiTuwharetoa

“My passion has always been in seeking opportunities to develop and work with our people to achieve their full potential, to set a new norm and expectation of who they can be”.  Contact Centre’s are the perfect vehicle to achieve this.  We have the ability to take people in with little or no experience or qualifications and build them into top performing sales, customer service, administration, marketing specialist and then great leaders.  Gaining foundation skills and knowledge for a range of products and industries, all of this is transferable skills to lead them on to a successful career and contributor to our communities.  Our people will be what ever we tell them they can be … they will meet the expectations that others set for them.  I choose to set high expectations because they can.

Serena is also a board member for Porirua Chamber of Commerce

Wonder Woman

Estelle Fiso-Waters

People & Performance Director

Estelle enjoys working at Connect Global because she loves the fast pace and the variety that comes with building different teams in our offices across the country.

As our resident HR geek, her focus is on attracting amazing talent into the business and making sure everyone develops the tools to produce great work for our clients. Being a business minded person Estelle knows that by growing the business she can create new opportunities for our people, so you’ll also see her getting involved with other areas of the business any chance she can get.

Estelle is a bit of an adrenaline junkie but reckons work is her biggest thrill. Outside of work, she likes to travel with her hubby, two kids and Labrador in tow.

People Builder

Salevao Savea

Training & Recruitment Manager

I am currently the Training & Recruitment Manager here at Connect Global. My job is finding the right people for the role through recruitment and to train the new Trainees. I help them further their knowledge on Telemarketing depending on what campaign they’re contracted to do. Not only do I teach them about our Client, I also help the trainees boost their Confidence on a day to day basis and also guide them through their journey whilst being on the phone.

The most rewarding thing for me in my role would be seeing the Trainees having the confidence to get sales every night as well as seeing a smile on their face when they get their first sale. It gives me a sense of achievement and accomplishment.

If you want to be successful in life, you have to have Vision and you have to fulfill your Vision. Vision without action is merely a dream, Action without vision is simply wasting time, BUT Vision WITH Action will change your world.

“Be the best possible version of a person God created you to be”

Snap Crackle Pop

Cherie Chappell

National Sales Coach

So organised and efficient, she is the Snap, the Crackle and the Pop around here.  Those around her need to Snap into gear or they might get a Crackle or a Pop … just kidding.  She is so very passionate about her team achieving the very best.  She puts so much extra into everything to ensure that she can give her team so much more than a normal leader would.  If she doesn’t know the answer or have the experience … she makes it her mission to change that.

Leading her teams and her people to be the very best that they can with her actions not words.   She works so very hard, and that is why she is such a high achiever in all areas of her work.

“Everyday is different, it’s like ripping open a “Lucky Dip”.  The environment, people & values at Connect Global are unique in every way.  What we have here is something truly special that you won’t ever find at another call center.  Being a part of my teams success is a feeling so indescribable, the expressions on their face when helping them reach their goals is the best feeling in the world.”

Warrior Woman

Sherisse Thompson

Regional Coach

My role at Connect Global is Service Delivery Manager and I am the coach in our CGL Regional hub in Waverley Taranaki.
The most rewarding thing about my role is supporting my team and guiding them through as they develop in their role. I enjoy the satisfaction they feel when they achieve a set goal and make a sale. I love listening to their confidence on the phone when speaking to a customer and then seeing them glow with pride when they accomplish the sale. I also enjoy the challenges of the role because it motivates and forces me to up skill myself and learn something new and continue to do so until I achieve it.

Stay committed and focused on your goals there is always going to be moments of struggle and sometimes the path you seek can become distant an blurry when you are going through these motions. Through hard work,Mindset, determination and support of your co-workers to be successful you will be. The journey that I am taking is bright and beautiful but it is not being handed to me, I have to meet half way and give my all to my role for myself as well as the team that I coach to be successful. The path way has been created, but it is up to you as to what pathway you will take. Only you can determine your own success.

“Sometimes you have to forget what’s gone, appreciate what still remains and look forward to what’s coming next”

By following this exact quote lead me to Connect Global- True story

Secret Agent

Gaylene

Data Insight Leader

Overseeing all our data and processing to ensure that the back end is running smooth and efficiently.  Hiding behind the scenes to protect our people.  You might not see her … but she works hard and we could not survive without her.

“I love the aspect of being given a job to do, then trusted and being left alone to do it.  I love the flexibility to be able to balance my work & home life.”

Worm Catcher

Eleni Fiso

Administration Manager

Comes into work way before anyone else … often hours before her start time.  Early bird catches the worm … she must eat all those worms to help her with all her sports and training.  Crossfit, Waka ama, touch rugby, rugby, netball, volleyball … you name it she plays it.

She is like that in the workplace.  Does just about anything and everything around here.

What I enjoy most about my job at Connect Global is definitely working for and with family, that is my motivation to come to work everyday.   I also enjoy the hours I work 8am-2:30pm (so that I can do all the other things I love) and working in my home town of Porirua.  The people I work with are friendly and helpful and the work I do keeps me busy all day – payroll, client reports, accounts payable/receivable and more

Bookworm

Mem Fiso

Administration Assistant

Often found with her nose in book.  Hopefully she doesn’t turn into an actual worm … otherwise she will get caught by Eleni.  When she doesn’t have her nose in a book or finishing a crossword, she is working hard to ensure that the ships are sailing smoothly around the country, organising and overseeing so many administration tasks and more.  Add value where ever she can to make a difference that matters.  Great that she enjoys books so much, it means she keeps our books looking good at all times.

She is so committed and dedicated to family, family is her passion, purpose – there is nothing she wouldn’t do for her family.  We are just so grateful to have her as part of the Connect Global family.

“What I enjoy about working at Connect Global is observing when our people are faced with a challenge and seeing the agents come into their own.

Good-News Agent

Maureen

NZ Herald Leader

Maureen has been the example of dedication and commitment.  Once she has committed herself to something she is totally dedicated – in all areas of her life.  We are just so grateful to have her on board and so dedicated to our NZ Herald team.

Hard to catch her without a warm smile on her face.  She has the ability to bring a sense of peace to those around her … even when the pressure is on.  She is always so cool and calm, but drives hard to get results everyday.

QA Ninja

Shannah

Quality Assurance

It could be said that Connect Global is in her DNA … and you would be right.  Shannah has been in just about every role over the years – she epitomizes the  “Can Do” attitude.  Quick to pick them up and masters them to the highest standard … thats why she is the QA Ninja.  She is often so fast you can’t even catch her in action.  Her energy and bubbly personality that lights up a room and could charge the office even in a power outage.  Perfect for disaster recovery option hahaha

The Generator

Mereana Matangi

Lead Generation Leader

Mereana has been with Connect Global in many roles and capacity over the years.  Started at Connect Global in 2006, left briefly but missed us all too much and came back.  We missed her too.  Her passion for people and performance comes through in everything she does, willing to put her time and effort to anything that makes a difference.  She loves to share her passion for softball and her talented children.  Physically active herself, she exudes energy all day everyday.

 

Office Leprechaun

Rihari

Auditor of Hearts

A regular visitor to the office Rihari is our very own Leprechaun being the protector of our gold … Our gold is our hearts and he puts our hearts in good order each time he visits.

NZ's Fittest Man

Luke Fiso

Wellbeing Contractor

We are often bending over backwards to meet the needs of clients and our people.  To keep up with the ever changing demands and pressures that is all too common in our industry,  you need to work in a physical and mental programme to your routine.  That is why we contract the services of Luke Fiso, owner of the Premier Crossfit Gym Instinct Fitness, “New Zealand’s Fittest Man” and NZ’s top Crossfit Athlete for 3 consecutive years,  to help our people fit fitness into their routine, so that we can be the best top performers in our game.

He has personally run a number of fitness programmes for our teams over the years, and continues to play a key role in the building of teams our goal to be the best.  While we are sometimes left a bit sore and tired, we come to understand that his role is to push us to new levels and reminds us that there are no gains without pain.

Superhero Leader

WANTED

We are on the search

For another super hero leader to serve and protect our communities.  You will need to demonstrate super hero qualities, willing to take on the challenge of fighting the battles that face our clients each day.  Having powers beyond the norm to make our communities a safe and happy place for all people.

Super Agents

WANTED

We are on the search for new Super Agents to Join the Squad of Superhero nationwide – to serve our communities that we live in.

Online Superhero

WANTED

We are on the search for a new Superhero to be the master of our online and social media channels.