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Our services include:
- Telephone, Fax, SMS, web chat and email response,
- Customer Support,
- Emergency Helpline,
- Information Lines,
- Handling general enquiries,
- Inbound sales channels.
The interaction between a business and their customers is key to success in any industry, it is your brand. We aim to provide a seamless connection between you and your customers. Our Customer Service Representatives are trained and ready to provide professional, personal service to your customers to your standards and expectations.
We can TURN ON the People Power when your lights turn off. Having experience in delivering after hours, emergency service to some of New Zealand’s largest organisations. We were contracted by Red Cross New Zealand to set up the Helpline for vicitims following the Christchurch Earthquake. We were able to turn on the services within days of being in contact. We were able to move quickly to adapt to the changing needs of this emergency, handling 20,000 calls within the first day.
We have the technology, capabilities, and experience to handle all of your requirements; whether that be telephone inquiries, e-mail or social media, and always focus on providing your customers and stakeholders with a professional and reliable service.