“My passion has always been in seeking opportunities to develop and work with our people to achieve their full potential, to set a new norm and expectation of who they can be”. Contact Centre’s are the perfect vehicle to achieve this. We have the ability to take people in with little or no experience or qualifications and build them into top performing sales, customer service, administration, marketing specialist and then great leaders. Gaining foundation skills and knowledge for a range of products and industries, all of this is transferable skills to lead them on to a successful career and contributor to our communities. Our people will be what ever we tell them they can be … they will meet the expectations that others set for them. I choose to set high expectations because they can.
Serena is also a board member for Porirua Chamber of Commerce