What ever your Contact Centre needs might be – We can help
We provide a 24/7 operation to meet your company’s needs. From telephone support to outbound sales and marketing and even social media; we understand the importance of customer interaction and linking it with customer satisfaction. In-house call centres can be expensive and time consuming, we set a standard in the industry with our top level customer support and outbound sales teams. We can deliver the same experience to your customer without the headaches of recruitment and training or the expensive overheads.
Our contact centre services include:
Customer Service Services
Helpdesk Services
After hours
Telemarketing
Account Management
Information lines
Emergency services
Reservation
Sales lines
Account enquiries
Customer surveys
It is our practice to ensure every contact made through our centre is an “experience” of excellent service, a “wow experience” via phone, web, email, SMS or chat.
Connect Global has proven experience in the management and delivery of many campaign contracts within a broad range of industry sectors. We have operated as the outsourced call centre for government departments, recruitment agencies, internet service providers, and many more over our 15 years plus in the industry. Our clients have always been overwhelmed by the outstanding quality of our service, you can read about them at: Our Experience Our infrastructure and resources allows us to commence with many and varied campaigns within a relative short lead-time.
With multiple sites located in Porirua, New Zealand and Apia, Samoa we are able to connect with your customers where ever and whenever you need us. With a clear and deliberate focus on building a unique culture, we attracted staff with a passion to make a difference. We enjoy low turnover and higher commitment as our people are a major part of our vision, as such our business is their business.
