Whitepapers

  • 4 Steps of Customer Care
    With increased completion in the market comes the clever business practice of providing unique products and services targeted to a niche market with specific customer demographics. These niche markets also come with a need for customer service that provides the right customer care by the right...

  • 5 Benefits of Outsourcing
    With globalization leading to increased competition, companies now have to look to creative ways of retaining their customer base while still watching their bottom line. Outsourcing is widely viewed as an effective approach to reducing business costs, but little is known about the other benefits...