ETITO - National Certificate of Call Centre Operations Assessment Programmes
The benefits of offering a National qualification to your staff and for industry recognition are numerous.
However the implementation, facilitation and management of such a programme is a huge task and one, which many find difficult to manage. To ensure you get all the benefits it has to offer, we can implement, drive and manage this through your call centre. Freeing you and your staff to focus on your business.
Our qualified assessors will manage the whole process for you and you will reap the benefits of employee satisfaction and reduced turnover that comes with investing in staff by providing qualifications.