Customer Service Training
The experience a customer gains when receiving service from an organisation can determine the success or failure of retaining customer loyalty, gaining market share and of course enhancing your business reputation. We can design a customer service skills training programme to help your staff understand the what, why and how of providing great customer service.
We provide solutions for:
- Providing outstanding customer service
- Dealing with difficult customers
- Speech articulation
- Telemarketing: controlling the call
- How and when to close a sale
We also understand that every organisations requirements are different and that is why we tailor our customer service training programmes to meet those needs. We will work with you throughout the programme and provide on-going support.