Customer Service Services

Our customer service services include:

  • Telephone, Fax, SMS, web chat and email response,
  • Customer Support,
  • Information Lines,
  • Overflow,
  • Handling general enquiries,
  • Inbound sales channels.

Ruatoria call centre

Do your customer come first? Interaction between a business and their customers is key to success in any industry. We aim to provide a seamless connection between you and your customers. Our Customer Service Representatives are trained and ready to provide professional, personal service to your customers to your standards and expectations.

Working with Drake International has required us to provide after hours support: 5pm to 8:30am and 24hr support over weekends. When contracted to be the central contact centre for Red Cross New Zealand relief fund after the Christchurch earthquake we were able to scale up our workforce 275% in a matter of days. Throughout both contracts we insisted on the highest standard of customer service and were given outstanding testimonials regarding our services, you can read these at: Our Experience

We have the technology, capabilities, and experience to handle all of your requirements; whether that be telephone inquiries, e-mail or social media, and always focus on providing your customers and stakeholders with a professional and reliable service.